Emotional intelligence and human leadership: FM's path from operations to organisational excellence
FM Latinoamérica
A facility manager who understands emotions can transform a building into a productive home and a group of people into a high-performing team. When leadership puts the human being at the centre, operational excellence emerges naturally.
FM Radar's 3 takeaways:
- Emotional intelligence transforms FM leadership from task execution to creating high-performing team environments
- When human-centred leadership is embedded, operational excellence and business continuity follow naturally
- FM has traditionally been perceived as purely technical — emotional intelligence is the missing dimension
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