Sanquin's Melissa Heijne: hospitality in FM is more than a seat at a desk
Facto Magazine
Melissa Heijne of blood bank Sanquin shares her perspective on what hospitality means in a facility management context. Her view: genuine hospitality goes far beyond front-of-house service — it's about creating environments where people feel valued and supported.
FM Radar's 4 takeaways:
- Hospitality in FM extends well beyond reception and catering services
- Creating a welcoming environment impacts donor experience and staff wellbeing
- Requires FM teams to think about atmosphere, wayfinding and personal attention
- Healthcare-adjacent FM demands a particularly human-centred approach
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