Sanquin's Melissa Heijne: hospitality in FM is more than a seat at a desk
Published: February 24, 2026
Facto Magazine
Facto Magazine
Melissa Heijne of blood bank Sanquin shares her perspective on what hospitality means in a facility management context. Her view: genuine hospitality goes far beyond front-of-house service — it's about creating environments where people feel valued and supported.
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Applicable guidelines
Arbowet NL
Dutch Working Conditions Act — FM is often the operational implementer of workplace safety measures required by the Arbowet. Close collaboration...
RI&E NL
Risk Assessment & Evaluation — FM typically leads or heavily contributes to the RI&E, especially for physical workplace risks (climate, ergonomics,...
NEN 3140 NL
Safe operation of electrical installations — FM must ensure electrical installations are periodically inspected (typically every 1-3 years) and that personnel...