Churchill Group's practical AI playbook: deploy first, strategise later
While most FM companies are still building AI business cases and conducting feasibility studies, Churchill Group is already deploying AI tools across voice-driven site intelligence, data analysis and productivity support. Director of Strategy Nigel Potter shares the lessons learned from doing rather than planning.
FM Radar's 3 takeaways:
- Churchill deploys AI across three areas: voice-driven site intelligence, internal data analysis and daily productivity
- The real lessons are not about the technology — they are about closing the gap between planning and doing
- Practical deployment beats prolonged strategy cycles in a sector full of companies still building business cases


