Heineken and ISS sign the Netherlands' first Production-Based Vested FM contract

Published: May 5, 2026

Facto Magazine

Heineken and ISS Facility Services have signed what they call the first Production-Based Vested contract in the Netherlands, covering workplace and facility management. Vested-style contracts tie service supplier outcomes to production results — a meaningful step beyond the SLA-and-KPI default.

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Hybrid Workspace Workplace

Applicable guidelines

Arbowet NL

Dutch Working Conditions Act — FM is often the operational implementer of workplace safety measures required by the Arbowet. Close collaboration...

RI&E NL

Risk Assessment & Evaluation — FM typically leads or heavily contributes to the RI&E, especially for physical workplace risks (climate, ergonomics,...

NEN 3140 NL

Safe operation of electrical installations — FM must ensure electrical installations are periodically inspected (typically every 1-3 years) and that personnel...

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