Emotional intelligence and human leadership: FM's path from operations to organisational excellence
Published: January 19, 2026
FM Latinoamérica
FM Latinoamérica
A facility manager who understands emotions can transform a building into a productive home and a group of people into a high-performing team. When leadership puts the human being at the centre, operational excellence emerges naturally.
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Applicable guidelines
ISO 41001 INT
FM management systems — requirements — Provides a certifiable management system — increasingly required in public procurement and large corporate FM contracts.
ISO 41011 INT
FM vocabulary — Use ISO 41011 definitions in contracts and SLAs to ensure all parties share the same understanding of FM terms.
NEN-EN 15221 (series) EU
European FM standard series — Parts 3-7 remain in use for space measurement (Part 6) and FM benchmarking (Part 7) across Europe.