DMA Maintenance bets on digital platform to put customers in control

Published: March 11, 2026

FMJ

Property services provider DMA Maintenance is deploying a customer-facing digital platform to improve transparency, real-time reporting and service performance. Managing Director Wendy Bennett argues the shift from reactive to customer-led FM operations is overdue.

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Applicable guidelines

Arbowet NL

Dutch Working Conditions Act — FM is often the operational implementer of workplace safety measures required by the Arbowet. Close collaboration...

RI&E NL

Risk Assessment & Evaluation — FM typically leads or heavily contributes to the RI&E, especially for physical workplace risks (climate, ergonomics,...

NEN 3140 NL

Safe operation of electrical installations — FM must ensure electrical installations are periodically inspected (typically every 1-3 years) and that personnel...

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