From Facility Management to Workplace Experience: how the FM brief is being rewritten
Published: May 8, 2026
FM & Services
FM & Services
FM's centre of gravity is shifting from operating buildings to designing experiences for the people inside them, argues a piece in Spain's FM & Services. The shift puts environment, perception and journey on the same plane as cost and SLA — and reshapes what 'good' FM service looks like.
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Applicable guidelines
Arbowet NL
Dutch Working Conditions Act — FM is often the operational implementer of workplace safety measures required by the Arbowet. Close collaboration...
RI&E NL
Risk Assessment & Evaluation — FM typically leads or heavily contributes to the RI&E, especially for physical workplace risks (climate, ergonomics,...
NEN 3140 NL
Safe operation of electrical installations — FM must ensure electrical installations are periodically inspected (typically every 1-3 years) and that personnel...